Fraudulent Home Warranty Letters

Equitable Bank customers have recently reported receiving a letter regarding Home Warranty urging them to call a number about a time-sensitive matter concerning their mortgage, in most cases citing a home warranty coverage about to expire.

It’s smart to question any communication you receive like this, especially when something just doesn’t seem right. After reviewing several copies of these letters, we can confirm that this is a scam.

If you receive these letters, the best course of action is to shred the home warranty notice.

We always recommend shredding any mail that contains personal information for extra security. In addition, you may contact us if you are in doubt about the origin of any communication you receive that references Equitable Bank.

What do these letters look like and what do they say?

Who is sending these home warranty notices?

There is a disclaimer at the bottom of the letter stating that it is "not affiliated with your mortgage lender," but could also cite a company name different from your bank or lender. We recommend always searching for information on any company you are unfamiliar with to find reviews and Better Business Bureau information about its legitimacy.

How did the senders get my information?

• At Equitable Bank, we’re committed to protecting our customers’ personal information. We do not sell or distribute any private and non-public information to non-affiliate third parties.

• However, some information about mortgages, regardless of which lender you work with, is public record. That’s how scammers like this can obtain your contact information. Often, you can tell that a scam is likely when the account number that is referenced does not match your loan account number with your financial institution.